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fr_defenestrato: Our BestBuy laptop has developed a sound-card problem. Conveniently, the extended warranty is good for another two months. The machine has already been there at least three times for warranty service; how did you convince them to give you a new unit?

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Comments

bxiie
Jan. 19th, 2007 08:51 pm (UTC)
Fun. I wonder if I can come up with the receipts. Of course, you and I both know these numbers are easily accessible from the store systems. Fuckers.
timehole
Jan. 20th, 2007 05:51 pm (UTC)
old fashioned customer service
not really related, but i was talking with some of the guys in the optics lab about repairs and servicing of our camera products. i mentioned that some of our cameras cost as much as sports cars, so we started discussing those instead. years ago i'd read about lamborghini or masseratti flying a mechanic to you anywhere in the world. one of the engineers quickly confirmed this. he used to work in a high end car repair shop, and a local big wheel brought in a rolls royce silver cloud. they shop called rolls royce for some advice on the problem. two rolls royce mechanics were immediately dispatched, flown over on the concorde, arriving with full tool kits, diagnosed and replaced all the questionable components, completely free of charge, because it was still under warranty.
bxiie
Jan. 20th, 2007 11:44 pm (UTC)
Re: old fashioned customer service
That's customer service.

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bxiie
Bjamexza Q. Pyndejo / James O. Payne, Jr.
Bxiie Q. Pyndejo

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