My only competition in the area is unavailable outside of normal working hours, Monday through Friday, and completely unavailable on the weekends. You can't even page them; you leave voice mail for your 'service coordinator' and hope the person isn't sick or on vacation. If your 24x7 factory goes down Friday at 5:05 and you're relying on these guys, you're down until 9:00 on Monday. Later, actually; nine is the earliest you can expect them to pick up the message.
I'm getting ready to lease a van for the company, primarily to serve as rolling advertising.
I told my existing client that I was getting ready to run print advertising and reminded him of the wonderful statement he made to me a few months ago regarding the service I provide; he said I could use the statement in ads (in fact, what he said was 'say whatever you want'). So now I can say that the president of the state's fastest growing manufacturer said that Divergent Technology is 'great... You're responsive, and you understand'.